Last updated: April 2, 2025

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the Service, and explains your privacy rights and how the law protects you.

We use your personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

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Interpretation and Definitions

Interpretation

Words with capitalized initials have meanings defined under the following conditions. These definitions shall have the same meaning regardless of whether they appear in singular or plural form.

### Definitions

For the purposes of this Privacy Policy:

– **Account** means a unique account created for you to access our Service or parts of our Service.
– **Company** (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to **FERROMET, mehanska obdelava kovin, JOŽE JAKOFČIČ s.p., Krasinec 5, 8332 Gradac, Slovenia**.
– **Cookies** are small files placed on your device to collect information about your browsing history and usage preferences.
– **Country** refers to: **Slovenia**
– **Device** means any device that can access the Service such as a computer, smartphone, or tablet.
– **Personal Data** is any information that relates to an identified or identifiable individual.
– **Service** refers to the Website.
– **Service Provider** means any natural or legal person who processes data on behalf of the Company.
– **Usage Data** refers to data collected automatically through the use of the Service or its infrastructure (e.g. visit duration).
– **Website** refers to **FERROMET**, accessible from [https://ferromet.si](https://ferromet.si)
– **You** means the individual using the Service, or the company or legal entity on whose behalf such individual is using the Service.

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## Collecting and Using Your Personal Data

### Types of Data Collected

#### Personal Data

While using our Service, we may ask you to provide certain personally identifiable information, including but not limited to:

– Email address
– First and last name
– Phone number
– Address (Street, City, ZIP/Postal Code, State/Province, Country)
– Usage Data

#### Usage Data

Usage Data is collected automatically when using the Service and may include:

– IP address
– Browser type and version
– Pages visited
– Date and time of visit
– Time spent on pages
– Device identifiers
– Operating system and platform

When accessing the Service via a mobile device, additional information may be collected such as mobile device type, unique ID, OS, and browser.

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## Tracking Technologies and Cookies

We use cookies and similar tracking technologies (e.g., web beacons, scripts) to track activity on our Service and store certain information.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you do not accept cookies, some parts of the Service may not function properly.

### Types of Cookies We Use

– **Necessary Cookies**
– Type: Session Cookies
– Purpose: Essential for the functioning of the Website (e.g. login, security).

– **Consent Cookies**
– Type: Persistent Cookies
– Purpose: To remember whether you accepted the cookie policy.

– **Functionality Cookies**
– Type: Persistent Cookies
– Purpose: To remember your preferences (e.g. language, login info).

For more information on Flash Cookies, see Adobe’s guide:
[https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html](https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html)

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## Use of Your Personal Data

The Company may use Personal Data for the following purposes:

– To provide and maintain the Service
– To manage your Account
– To perform a contract (e.g. sale of goods or services)
– To contact you (e.g. via email or phone)
– To send promotional offers and information (unless you opt out)
– To respond to your requests
– For business transfers (e.g. merger or acquisition)
– For internal analysis, security, and service improvement

### Sharing of Your Personal Data

We may share your information with:

– **Service Providers** (e.g. analytics or hosting services)
– **Business Partners**
– **Affiliates**
– **Other Users** (in public areas, if you post or share content)
– **With your consent**

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## Legal Basis under GDPR

We are a Data Controller of your personal information under the General Data Protection Regulation (GDPR).

We may process your personal data because:

– You have given us consent
– It is necessary to fulfill a contract with you
– It is required for our legitimate interests
– We must comply with legal obligations

You have the right to:

– Access, update or delete the information we hold about you
– Withdraw your consent at any time
– Object to or restrict processing
– Lodge a complaint with a supervisory authority (e.g., Informacijski pooblaščenec in Slovenia)

Please contact us at **info@ferromet.si** to exercise your rights.

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## Retention of Your Personal Data

We retain your data only for as long as necessary:

– To fulfill the purposes outlined in this Privacy Policy
– To comply with legal obligations
– To resolve disputes and enforce our agreements

Usage Data is generally retained for a shorter period unless used to enhance security or required by law.

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## Transfer of Your Personal Data

Your information may be processed in countries other than your own. By submitting your data, you consent to such transfers.

We ensure adequate protection is in place in accordance with applicable data protection laws.

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## Disclosure of Your Personal Data

We may disclose your data:

– In connection with a merger or acquisition
– To comply with legal obligations
– To protect our rights or investigate fraud
– To protect users or the public
– To defend against legal claims

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## Security of Your Personal Data

We use appropriate technical and organizational measures to protect your data. However, no method of transmission over the Internet is 100% secure. We strive to protect your data but cannot guarantee absolute security.

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## Third-Party Service Providers

We may use third-party tools for analysis and customer support:

– **Mouseflow** – for heatmaps and session replays
[Privacy Policy](https://mouseflow.com/privacy/)

– **FreshDesk** – for customer support
[Privacy Policy](https://www.freshworks.com/privacy/)

– **Google Places** – for location data
[Privacy Policy](https://www.google.com/intl/en/policies/privacy/)

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## Children’s Privacy

Our Service is not directed to anyone under 13. We do not knowingly collect data from children. If you believe your child has provided us data, please contact us and we will remove it.

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## Links to Other Websites

Our Website may contain links to third-party sites. We are not responsible for their content or privacy practices. Please review their privacy policies individually.

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## Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Last updated” date.

We recommend reviewing this Privacy Policy periodically for any changes.

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## Contact Us

If you have any questions about this Privacy Policy, please contact us:

**FERROMET, Jože Jakofčič s.p.**
Krasinec 5, 8332 Gradac, Slovenia
info@ferromet.si
[https://ferromet.si](https://ferromet.si)